Cancellation & rescheduling policy

Last updated: November 3, 2026. This page is a general template and is not legal advice. Have it reviewed by a qualified attorney before relying on it.

• Free to cancel or reschedule with at least 48 hours’ notice.
• Cancellations with less than 48 hours’ notice may be charged a late fee of up to 50% of the booked price.
• If our cleaner can’t access the home at the scheduled time (lockout), the full booked price may be charged.
• Recurring plans can be paused, skipped or cancelled with 48 hours’ notice before the next visit.
• If we need to reschedule due to weather or emergencies, there’s no charge to you.

Contact

Tidy Heron · hello@tidyheron.com · (706) 555-0142