Terms of service

Last updated: November 3, 2026. This page is a general template and is not legal advice. Have it reviewed by a qualified attorney before relying on it.

1. Booking

By booking you request a cleaning at the published price for the service, home size, frequency and add-ons you select. You confirm that the square footage you enter is accurate; if it is materially different, we may adjust the price to the correct tier before the work begins, with your approval.

2. Payment

Your card is saved securely at booking and charged after the appointment is complete. Recurring plans are charged after each visit.

3. Service providers

Cleanings are performed by vetted cleaning professionals who may be independent contractors or partner cleaning companies, not employees of Tidy Heron. Service providers are required to maintain appropriate general liability insurance.

4. Access & safety

You agree to provide safe access, working utilities, and to secure pets and valuables. We may decline to clean hazardous conditions (e.g., biohazards, pest infestations, mold remediation).

5. Damage & claims

Report any damage within 24 hours of the appointment. Claims are handled according to the provider’s insurance and our refund policy.

6. Non-solicitation

For 12 months after your last service, you agree not to hire a cleaner introduced through Tidy Heron directly outside our platform.

7. Cancellations

See our cancellation & rescheduling policy.

8. Limitation of liability

To the extent permitted by law, our liability is limited to the amount paid for the affected service.

9. Governing law

These terms are governed by the laws of the State of Georgia, unless the service is performed in South Carolina, in which case South Carolina law applies.

Contact

Tidy Heron · hello@tidyheron.com · (706) 555-0142