Refund policy

Last updated: November 3, 2026. This page is a general template and is not legal advice. Have it reviewed by a qualified attorney before relying on it.

Because you are charged after your appointment, most issues are resolved through our re-clean guarantee before or soon after payment.

• If a re-clean is declined or doesn’t resolve the issue, we may issue a partial or full refund at our discretion based on the affected areas.
• Refund requests must be made within 7 days of the appointment.
• Approved refunds go back to the original payment method, typically within 5–10 business days.
• Late-cancellation and lockout fees are non-refundable except where we were at fault.

Contact

Tidy Heron · hello@tidyheron.com · (706) 555-0142